1) New Sub- Agent Application Form
This is a signed legal binding contract between your agency and Omega Travel Ltd. This document must be downloaded and signed by the manager or the owner. All signed agreements must be either faxed to 01908-550596 or emailed to Ticketing3@omegatravel.ltd.uk.
2) Sub-Agency Agreement Document
This is a signed legal binding contract between your agency and Omega Travel Ltd. This document must be downloaded and signed by the manager or the owner. All signed agreements must be either faxed to 01908-550596 or emailed to Ticketing3@omegatravel.ltd.uk.
3) Omega Travel Opening Times ( 7 Days A week)
Omega Travel is open from Monday – Fridays from 0900-1800pm & Saturday – Sundays 1100am-1800pm
4) List Of Airlines That is prohibited To Self Book In GDS
The following list of airlines are exempted from self booking:
Air France
Cathay Pacific
KLM
Singapore Airlines
5) Self Made Flight Bookings (Worldspan Users):
Self made bookings can be made by your agency once your Manager has signed our sub-agency agreement document. Thereafter, a Worldspan ID and password will be created and details will be forwarded to your agency by email. Please note that we cannot ticket PNR's that had been created in your own Worldspan system
6) Self Made Flight Bookings (Amadeus Users)
All PNRS can be created in your own Amadeus system. For flight bookings to be ticketed by Omega Travel you must enter the following entries into the confirmed PNR:
Entry to place PNR onto Omega Travel Que = ES/GLTN3100-B
Entry to send to Omega Travel Que for ticketing = QE/LTNOG3100/32
7) Reservation Abuse in Worldspan & Amadeus
All agents caught cheating by obtaining seat confirmation illegally will be punished. Access to our Worldspan and Agents website will be immediately removed. Incidents of this nature will be reported to both Worldspan and to the airline concerned. Both suppliers may take legal action against your agency. If an incident is reported prior to your customer's UK flight departure, the airline concerned will demand additional monies to be paid in advance. This will be the difference between a net fare and a full published fare for each passenger. Failure to make an immediate payment will result in the airline cancelling your customer's PNR.
If an incident is reported where passengers have already departed the UK, Omega Travel will demand additional monies to be paid by your agency in advance. Failure to pay Omega Travel will result in the cancellation of your customer's return flights. Any ADMs received after passengers have completed their return journeys, must be paid by your agency immediately.
8) Ordering Air Tickets
All ticket orders for Worldspan users must be emailed to either subagent@omegatravel.ltd.uk or agents01@omegatraveluk.com.
All ticket orders for Amadeus users must be emailed to Ticketing3@omegatravel.ltd.uk
9) Ticketing Time Limits
Please make sure you order your tickets within the ticketuing deadline. Failure to do so will result in booking and paying a higher fare
10) No Shows Fees
No show fees apply if your agency fails to cancel an unticketed PNR prior to UK departure.
11) Flight Reservations Made Via Our Call Centre :
For sub agents who would prefer to make reservations via our telephone sales department are able to do so by calling 01908-685032. All telephone enquiries are handled by our call centre in Nanning, China. However, your agency will be charged an additional £5 per passenger on top of our £5 mark up for economy and £10 for mark up for Business class reservations. Therefore, it is cheaper for your agency to self book your own flights.
12) Online Bookings
You can now book and confirm flights online using this website. Full payment is needed at time of booking. Payments are made online by using your company credit card. Flights must be made definite at time of booking and thereafter cancellation and amendment fees will immediately apply if alterations are made to the itinerary.
13) Child & Infant Bookings:
An infant fare will qualify if under the age of 2 years old
A child fare will qualify between the ages of 2 – 11 years old.
A child of 12 years and upwards will pay an adult fare.
Please make sure that you enter the child’s date of birth when creating a PNR.
Full Christian names must be entered as well as the surname.
Please can you also highlight the sex of the child as some names can either apply to a boy or a girl. The name musty be the same as on the passport.
14) Unaccompanied Minors Bookings
Please note that most net fare contract are not valid for Unaccompanied Minor bookings . The qualifying age of an unaccompanied minor varies from airline to airline but usually ranges from 05-15 years old. You must check with the airline at time of booking. Unaccompanied Minor bookings normally pay the higher published IATA fare. This is because the airline has to include the cost for a member of staff to look after the unaccompanied minor from the time at Check-in to the arrival at their destination. It is the agency responsibility to check the fare, rules, and documentation required directly with the airline . Each airline has different rules and procedures that must be followed . Failure to comply with the airline request may result the unaccompanied minor being refused boarding on the flight.
Make sure you enter all the details correctly in the PNR as requested by the airline.
15) Student & Youth fare Bookings
These fares are usually valid for full time students under the age of 35 years old and for youth fares under the age of 25 years old travelling to China. Proof of documentation will be required i.e. photocopy of an ID student card ; Passport ; and written confirmation from the College or University that the passenger concerned is a full time student at their establishment. It is your agency’s responsibility to check with the airline concerned about their requirements for proof of documentation and the information that they will require to enter in the PNR at time of booking.
Please make sure that all entries are entered correctly into the PNR. Failure to do so will result in your passenger having problems at the airline check-in-desk. The airline will have the right to charge your passenger additional monies to upgrade to a full published adult ticket.
16) Sub-Agents Mark Up Policy
Economy class bookings - Mark up £5 from our net cost
Premium economy class bookings - Mark up £10 from our net cost
Business & First Class - Mark up £10 from our net cost.
17) Special Services Requests (SSR):
For any special requests made by your customers with regards to meals ; seating requests; wheelchairs; or excess luggage etc must be requested by yourselves in your own created PNR. It is then your agency’s responsibility to check directly with the airline whether the correct entries have been entered into the PNR and that the airline can see your request.
18) Other Services Information (OSI)
It is your agency responsibility to supply the airlines the necessary information that they request from your passengers. This could relate to their medical condition or disabilities which is your agency’s responsibility to inform the airline. For travelling to the USA you must also supply the following information and check with the airline at the time of booking:
a) Full passport number together with dates of date of issue and expiry date
b) Full name of passenger as per passport
c) Visa waiver number
d) Contact details in the USA etc.
19) Visas & Passports
It is the responsibility of your agency to make sure that your passengers are made aware of the visas required with regards to the countries that they are visiting.
Transit visas may also be required during some transfer connecting flights. Therefore, it is so important that your client is holding valid documents to complete their journey. Please ask your customers to check and make sure that their passports are still valid and will not expire within the next 6 months.
20) Wrongly Spelt Passenger Names
It is your agency’s responsibility to make sure that your clients names are correctly spelt at the time of making the reservation. Please make sure the spelling of the names are the same as in their passport . Failure to give correct spelling of surnames may result in the passenger being asked to pay an amendment fee or possibly pay a new higher fare ticket. Rules and procedures varies from airline to airline. Please note that Omega travel will charge a £20 administration fee per passenger on top of the appropriate airline charges.
21) Reservation Amendment Fees & Procedures :
Reservation Amendment fees varies from airline to airline. The appropriate fees can be found under the fare rules once logged into our website. Please note that Omega Travel will charge an administration fee of £10 on top of the applicable airline charge.
Any amendments requests prior to UK departure after tickets have been issued must be made in writing and emailed to us immediately. The email address to send to is Subagent@omegatravel.ltd.uk . We will need from you the PNR number and confirmation whether the PNR was created in Worldspan or Amadeus. For telephone enquiries, please call 01908-685032.
22) Cancellation Fees & Refund Procedures
Cancellation fees varies from airline to airline and the exact amounts can be found under the fare rules of the appropriate net fare.
An administration charge of £20 per passenger will be made on top of the airline cancellation charge.
All cancellation requests must be confirmed in writing and emailed to Ticketing3@omegatravel.ltd.uk
23) Recommended Check-in Times & Flight Reconfirmation
It is advisable to recommend all your clients to check-in 3 hours prior to departure for long haul flights; and two hours for short haul flights.
Please tell all your clients that they must reconfirm their return flights 72 hours prior to departure. Omega Travel is not liable for any advanced or last minute schedule changes made by the airline. Financial claims cannot be made against Omega Travelfor inconvenient schedule changes.
24) Payment Terms ;
Omega Travel is unable to offer credit terms to any travel agency. We must have cleared funds before we can issue any documentation.
Payments by cheque are allowed but we do need 5 working days to clear funds.
Debit & Credit card payments must have written authorisation and a signature on your company headed paper from the card holder of your agency . A 2% credit card surcharge will be added to the total fare quoted.
Payments by bank transfer must be made to our bank as follows:
Account Name: Omega Travel Ltd
Bank Sort Code: 20-57-40
Bank Account Number: 10143006
25) Flight Delays
Flight delays sometimes occurs without prior notice. Omega Travel is not liable and it is your agency responsibility to contact the airline direct to find out the options available to your customer. It is advisable that passengers remain at the check-in desk until they know the options that are made available to them. For long delays caused by freak of nature i.e. volcanic ash etc, the airlines concerned are not obliged to offer full refunds
26)Changes To Terms & Conditions
Omega Travel Ltd reserves the right to change or update the Terms and Conditions without prior notice . The current version of the Terms and Conditions will be displayed within the site from the date on which any changes come into effect. The continuation of using this website following any changes to the Terms & Conditions shall constitute your acceptance of such changes.
27) Denial Of Access To Website
Omega Travel reserves the right to deny travel agents access to the site at any time without notice .
28 )Flight bookings sold as A “Ticket Provider”
All tickets sold to your agency will be issued within 24 hours of making full payment.
The sale will be noted down as a “ Ticket Provider “ which will help prevent ATOL sub-agents from recording the transaction and entering on their ATOL sales returns.
29) Invoice & Receipts
All invoice and receipts issued by Omega Travel will show your net cost only.
Omega Travel does not issue Gross invoices minus your commission.
30) IT Bookings
Please note that IT Tour basing fares must be sold in conjunction with either hotels
or local ground arrangements. We will needs copies of a hotel confirmation or tour voucher before we can issue tickets. The airlines concerned will police IT fare bookings and passengers may be forced to pay additional monies if caught at the airport without documentation confirming ground arrangements booked. It is your agency’s responsibility to make sure your clients are in possession of the documents
31) Group Bookings
For group travel requests, please send details by email to ticketing3@omegatravel.ltd.uk
We will require the following information by e-mail :
1) Name of Group ?
2) How many Passengers ?
3) Travel Dates ?
4) Class Of Travel ?
Please note that group fares will always be higher than the individual net fares due to the number of seats requested. It is advisable to request group seats with one consolidator rather than making the same request with several other consolidators. The penalty by requesting and holding group seats with two consolidators at the same time will confuse the airline concerned and they will just cancel all seats held without prior warning.
The importance of this type of booking is getting the seats confirmed rather than finding a cheaper fare. The airline quotation will be the same group fare offered to every consolidator. A minimum group size for the majority of the airlines will be 10 passengers. of enquiry or can take up until 48 hours.
Deposits are required to hold group reservations which are non refundable. It is your agency’s responsibility to make sure that your clients understand the full conditions of a group fare. Payment and ticketing deadlines must be strictly followed to the end.
If deadlines are not met, the airlines have the right to cancel all the group seats held. |
